Terms of Service


The shopfront of this website is operated and managed by Communicare, White Ribbon Australia and Promotional Centre.

Any party who engages with our website in purchasing merchandise, distributing orders or contributing to content must adhere to our terms and conditions. This includes:

  • Consumers
  • Vendors
  • Merchants
  • Personnel and administration

Failing to agree to all our terms and conditions limits users from accessing our services.

Any new features or tools added to our online store are subject to the Terms of Service which can be reviewed at any time. We reserve the right to update, change or replace any conditions of these Terms of Service and encourage our customers to regularly check this by viewing this page as well as our website. Your use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to our customers.


Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at the legal minimum age of or the age of majority in your state or province of residence. You also acknowledge your consent to allow any minor dependents to use this site.

You acknowledge our products may not be used for any illegal or unauthorized purpose nor may your use of this service violate any laws in your jurisdiction - (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of our terms will result in an immediate termination of your services.


Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your information (not including credit card information), may be transferred, unencrypted and involve:

  • transmissions over various networks; and
  • changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or any contact information on the website without express written permission by us.


Section 3 - Accuracy, Completeness and Timeliness of Information

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary sources of information.

This website may contain certain historical information which should be relied on for reference only. We reserve the right to modify the contents of this website at any time although there is no strict obligation to update any information on our website. You agree that it is your responsibility to revise these conditions and how they may come to affect the conditions in which you engage with our website.


Section 4 - Modification to the Service and Prices

Prices for our products are subject to change without notice. E.g. in response to economic situations, during campaigns or seasonal periods of the year (Christmas etc).

We reserve the right to modify or discontinue our service (or any part or content thereof) without notice at any time and shall not be liable to you or to any third-party for this or suspension. However, appropriate communications, will be distributed amongst our platforms e.g. website, socials, legal papers etc.

Marked prices are restricted of any negotiations.


Section 5 – Products or Services

Certain products or services are available exclusively online through our online shop. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to accurately display the look and feel of our products through high quality images for your visual reference. We cannot guarantee that your devices’ display will fully reflect this, and this is an important factor you must consider prior purchase.

We reserve the right but are not obligated to limit the sales of our products or services to any person in any geographic region or jurisdiction and may exercise this right on a case-by-case basis.

We aim to ensure the materials for our products including apparel, accessories and novelty items are of a high quality however do not warrant that that this will meet your expectations.


Section 6 – Accuracy of Billing and Account Information

Orders placed on our website may be refused if suspicious or unwarranted information (personal or credit) is lodged under your account. If we are experiencing a high volume of demand with limited quantities, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. Customers will always be notified in the event an order is modified by our administration team or cancelled for reasons outside our control.

As a legitimate consumer, you agree to provide current, complete and accurate purchase and account information for all orders made on our website. You agree to promptly update your account and other relevant information which may affect the overall process and fulfilment of your order.

For more detail, please review our Returns Policy.


Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge this access is available without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms by which they’re provided.

Any new services and/or features on the website (including, the release of new tools and resources) will also be subject to these Terms of Service.


Section 8 – Third Party Links

Certain content, products and services available via our Service may include materials from third-parties which can direct you to their website.

We are not responsible for examining or evaluating their content or accuracy, nor are we liable for any harm or damages related to the purchase or use of goods, services, resources or any other transactions made in connection with any third-party websites.

Please carefully review the third-party's policies and practices to ensure you understand them before engaging in financial commitments. Complaints, claims, concerns, or questions regarding third-party products should be strictly directed to them.


Section 9 – User comments, Feedback and Other Submissions

We are and shall be under no obligation to;

  • maintain any comments in confidence;
  • pay compensation for any comments; or
  • respond to any comments.

We encourage you to share your feedback, ideas and forward suggestions onto us via our email or direct line number. We aim to ensure our customers are pleased with their experience on our website, however, should you be unsatisfied with a touch point in your consumer journey, we ask you privately disclose this information with our administration team, so it be appropriately addressed.

We reserve the right to, monitor, edit or remove content that we determine is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or proprietary rights. You further agree that your comments will not contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, impose the identity of someone other than yourself or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for the accuracy and legitimacy of your comments and we take no responsibility to assume this.


Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy


Section 11 – Errors, Inaccuracies and Omissions

Very rarely, there may be information on our online shop or website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct these and update information or cancel orders if any information is inaccurate at any time without prior notice. This can either be before or after you make a purchase.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information has been modified.


Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, our website and content may not be used for the following:

  • for any unlawful purpose;
  • to solicit others to perform or participate in any unlawful acts;
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • to submit false or misleading information;
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • to collect or track the personal information of others;
  • to spam, phish, pharm, pretext, spider, crawl, or scrape;
  • for any obscene or immoral purpose; or
  • to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.


Section 13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.

You agree that your use of or inability to use our services is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall White Ribbon Australia, service providers or licensors be liable for damages constituting of the following:

  • Injury
  • Loss
  • Claim
  • Direct or indirect
  • Accidental
  • Punitive

Our liability shall be limited to the maximum extent permitted by law of different states and jurisdictions.


Section 14 - Indemnification

You agree to indemnify and/ or defend the White Ribbon Australia and our subsidiaries, affiliates, partners, licensors and partners service providers from any claim or demand - including reasonable attorneys’ fees made by any third-party resulting from your breach of these Terms of Services.


Section 15 - Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect you have failed to comply with any term or provision of these Terms of Service we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and the White Ribbon Australia. This also governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals whether it be oral or written.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Section 18 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.


Section 19 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right to update, change or replace any part of these Terms of Service. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes reflect your acceptance of those changes.


Section 20 – Contact Information

Questions about the Terms of Service should be sent to us at merchandise@whiteribbon.org.au