Personal information we collect:
When customers visit the website, we automatically collect certain information from your device including the web browser used, IP address, time zone and some of the cookies you may have installed. We also collect information about the individual web pages or products that you view, what websites or search terms referred you to the website and how you interact and engage with it.
Device Information is collected using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to through the website, further information surrounding your personal details is stored upon creating a customer account including your name, billing address, shipping address, payment information, email address and phone number. This is recognised as “Order Information”.
How do we use your personal information?
This information is used to fulfil, and complete orders placed through the website facilitating the following procedures:
- Payment processing
- Shipping arrangements
- Invoice and order confirmation
Order information is vital should we need to contact customers regarding economic or environmental circumstances that may impact the delivery time of their order and/ or unexpected stock levels. Both device and order information are used to screen orders for any fraud or potential risk.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information:
To enable us to fulfil your order we need to share customers personal information to third parties (i.e. shipping details). This is generally disclosed to our warehouse who may be required to ship items. Find more details here > https://www.shopify.com/legal/privacy. Google Analytics is also acquired to help us understand how our customers interact with the website, including their frequency levels, time spent on it and other aspect of the consumer process journey. Find more details here > https://www.google.com/intl/en/policies/privacy
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive or to otherwise protect our rights.
The use of Google analytics assists our team in providing targeted advertisements or marketing communications as a result of your past behaviour. I.e. if a customer has purchased items relative to a campaign, this insight helps us re-engage with them should a similar one re-occur in the future.
Find more information about targeted advertising here > http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info
‘Do not track’ identification:
Please note that we do not alter our websites data collection practices when we identify a ‘Do Not Track signal’from your browser.
Access and correction
You are entitled to request access to the personal information held by us about you. This is generally provided upon your request subject to completion of our verification and risk processes and to access restrictions imposed or permitted by law. Requests are made to the same point of contact to whom you provided your personal information.
Order information will be stored under customer details for our records. Please note, this information can be deleted upon request. Please contact us using the details below if you wish to do this.
The website is not intended for individuals under the age of 18 years.
For more information about our privacy practices, if you have questions or would like to provide us with feedback, please contact us via e‑mail at firstname.lastname@example.org or by mail using the details provided below:
White Ribbon Australia
PO Box 730
Cannington WA 6987