Refund Policy

Returns

We have a 30 day returns policy. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be;

  • unused and in the original condition that you received it.
  • in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. In the case you may want to request this, please email sales@whiteribbon.org.au to see if your order is applicable.

 

Refunds (if applicable)

We only replace items if they are defective or damaged. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 14 days and a credit will be applied to your credit card or original method of payment.

Please be advised items purchased to resell at a hosted event (whether open or unopened) cannot be returned. We strongly advise all customers order an appropriate amount of merchandise to cater to the expected number of attendees. Find more information on this via our hand made ribbon policy here.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we advise you to undertake the following steps:

  1. Check your bank account. There is often some processing time before a refund is posted.
  2. Contact your credit card company.
  3. There is often some processing time before a refund is posted.
  4. If you still have not received your refund yet, please contact us at sales@whiteribbon.org.au

 

Sale items (if applicable)

Only full priced items may be refunded. Unfortunately, this policy does not apply to sale items.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@whiteribbon.org.au and send your item to:

Direct Response Australia,

Locked Bag 351

Artarmon NSW 2064

Shipping

Please return your product to:

Direct Response Australia

Locked Bag 351

Artarmon NSW 2064

 

Customers will be responsible for paying their own shipping costs when returning item(s) which are non-refundable. The cost of return shipping will be deducted from your refund. E.g. if the item purchased was $25.00 and the cost of return shipping was $5.00, then the customer will be refunded $20.00 in total.

The time it takes for your exchanged product to reach you can vary depending on where you live.

If you are shipping an item over $75, we advise you to use a traceable shipping service or purchase shipping insurance.